Live Chat TODAY Regarding Ticket Policy For Monday Night

Posted by Mike Wobschall on December 17, 2010 – 12:10 pm

Vikings VP of Sales & Marketing/Chief Marketing Officer Steve LaCroix will hold a live chat on today at 3:00 p.m. CT to answer questions and address concerns of Season Ticket Owners and fans regarding Monday night’s Vikings-Bears game at TCF Bank Stadium.
If you have questions or concerns regarding your tickets to Monday’s game, you can call the Vikings ticket office at 612-338-4537

Posted in All, Mike Wobschall | 47 Comments »

47 Responses to “Live Chat TODAY Regarding Ticket Policy For Monday Night”

  1. By bruce on Dec 17, 2010 | Reply

    What a joke.
    How about you refund some of my pre-season ticket $$ as well.
    I have been a season ticket holder for many years.
    The vikings could have setup a system to allow season ticket holders to login to a site and get an assigned seat or confirm that they are attending or not.

    Not to mention the product they have on the field.

    I am done

  2. By Lisa on Dec 17, 2010 | Reply

    I have lower level season tickets and have for many years, does this mean that i am not guaranteed a spot if the lower level fills before we get in? I am not going to make my mother who is older and wouldn’t be able to tolerate standing out in the cold at 4;00 hoping to get a seat. If we aren’t guaranteed a spot I don’t want to use my tickets.

  3. By Diane Boelke on Dec 17, 2010 | Reply

    I find the policy currently in place very offensive to the Season Ticket holders. There are a number of season ticket holders in the same section that I sit in that are not physically capable of spending an extra 2+ hours in the cold/snow to stand in line and TRY and get tickets to this game. Also, what about the people that have to work on Monday – not everyone is in the position of being able to take an extra day off of work to spend getting to the TCF Stadium and standing in line for 2+ hours. There are other ways of handling the ticket situation than this general admission free for all!!! Why not a ticket exchange? Have a certain amount of time open for season ticket holders to exchange their tickets via ticketmaster either on line or on the phone, then you could open it up to single game ticket holders for a certain amount of time and then anything left over – general admission! This way you still have the “first come first serve” for tickets, but instead of doing it in the snow you do it by computer/phone and only the people with tickets will be at the stadium and using the parking. Anyone else have a better idea than the policy currently in effect?

  4. By Debbie on Dec 17, 2010 | Reply

    I have been a season ticket holder for many years, and am very disappointed in the “solution” for this game. I would have to leave work a few hours early to get ready and try and find parking nearby to attend this game. I have been at the TCF Stadium, and know that for most fans, the only “warm” place will be in the bathrooms. I really do not want to get there early, wait in line in single digit temps (which is what is predicted), and then get seats, only to find I need to warm up and have to leave my seats, which then would be taken by someone else. I think it should have been done by seniority. The people that have had the season tickets the longest should get the best seats available on down the line. All this effort has been placed on the shoveling, etc., but it just seems like the season ticket holders have been left literally, “in the cold”.

    I’m also disappointed because this is a 50th anniversary celebration. Perhaps that should be delayed for the home opener next year. Now, many of us that cannot attend because we are unable to for one reason or another (transportation, weather, work), will not get to see the event. We also are missing out on any giveaway that we would have received had we been able to attend the game.

    One last thing, when the Vikings finally get a new stadium, please consider your entire fan base. Build a stadium with a roof that can withstand the elements.

  5. By Mike on Dec 17, 2010 | Reply

    This is going to be a fiasco. Parking around the U of M has always been bad and the lots that they use will be filled by U of M people until 5:00pm. Lets see – pay close to $500 for my 8 seats, try to find parking within 5 miles of the stadium and stand in sub zero temps to hopefully get into a game that won’t have beer! Or, get my $500 refunded, put $400 on the Bears, put $100 down on the bar at a cozy establishment and watch the Vikings offensive line allow another QB to risk his career.

    Bears by 20 – take it to the BANK!

  6. By joe on Dec 17, 2010 | Reply

    It just looks like the vikings do not care about there season ticket holders. the tickets for the game should have been based on how long you have had your tickets. I don’t know who came up with this idea i would like an explanation on why they did it this way. it is not the fairest way to do it.

  7. By Preston on Dec 17, 2010 | Reply

    I understand the frustration you all must feel as season ticket holders. I am in a different situation, but just as stressful. My family and I are coming from Texas to see this game. We have airline tickets, hotel rooms, and paid a high price for tickets. we may spend all the money getting there and not even get to see the game. It will be a shame to have to watch the game from our hotel room in Minnesota. If we knew in advance that we would not be able to see the game live we could work on canceling our flight and hotel reservations.

  8. By Lindsey on Dec 17, 2010 | Reply

    I agree with most of what has already been said. How can being a season ticket holder count for nothing. I feel there could have been a better solution or a way to at least guarntee a seat to those of us the repeatedly invest in this Team through season tickets. I am dissapointed and frustrated. I won’t be able to make it by 4 and the thought of missing my first “home” game in 10 years (besides the detroit “home” game) makes me sad and angry. What is the point of investing in my team and being loyal if when it comes time to reap a benefit you act as thought we don’t exist. I hope in the future you will do more to think of the fans that support year after year and pay lots of money to do so.

  9. By Peyton Barclay on Dec 17, 2010 | Reply

    The one thing I disagree with is that apparently if you get turned away at the gate Monday night, you have no way of getting your ticket price refunded. This is not right.

    Otherwise, I suspect given that there was only about a week (maybe less) for all of this to come together, the Vikings probably couldn’t have pulled out a fairer solution. It takes time to write software to have process exchanging your current tickets for hard tickets to Monday’s game, and probably simply wasn’t doable. Throwing in seniority adds another level of complexity and would take a long time. It takes the ticket office months just to deal with seat relocations every year.

    If you are afraid of getting turned away, or don’t want to sit out in the cold, mail your tickets back to the Vikings (postmarked no later than Saturday) and your account will be credited with the full price that you paid for those seats. Frankly, I suspect there will be enough people that don’t want to sit out in the cold and will turn their tickets back in early that everyone who shows up with a ticket will get a seat somewhere in the stadium. If I could make the game, I would relish the chance to get to experience a game in real “Viking weather”, back when the Purple People Eaters made those sissy west coast teams fear a trip into Metropolitan Stadium in December.

  10. By Dan Nelson on Dec 17, 2010 | Reply

    Skol Vikes!!

    Please put up an FAQ as I’m sure you’re responding repeatedly to the same questions.

    Questions from me:
    What is the parking plan? How about some park and ride plans from nearby parking areas!
    What is the tailgating plan/policy/restrictions?
    You say the queue will not begin ’til 4 but I’m going to be there well before then. What’s the plan for that?
    Which door will we be queuing at for upper/lower decks?
    When will additional tickets be sold if stadium not filled?
    thanks, –Dan

  11. By Paul Bourdeaux on Dec 17, 2010 | Reply

    I am also a long time season ticket holder. And I won’t be attending this game, mostly because the logistics of me traveling to the Twin Cities (I live in Fargo) and waiting in line in high teen to low 20 degree temperatures without guarantee of a seat. However, while I understand the frustration by many, but I also understand the difficulty of the task that the Vikings faced in trying to determine a ticket policy. There truly was no way to appease everyone.

    This policy affords every fan who holds a ticket – regardless of how they purchased it – the opportunity to go to the game. Is it ideal for everyone? No. But the fact is that most if not all of the people who show up at TCF Bank on Monday will get seats. Will they be as good as your normal seats? Probably not. I like to think that I would have handled the situation differently, but I am sure there would have been just as many complaints with my solution…

    I am not angry at the Vikings for this ticket policy. I am angry that we have a stadium that is simply not physically or financially feasible to support a football team anymore. The Vikings are, IMHO, doing the best they can with what has been given to them.

  12. By Titus on Dec 17, 2010 | Reply

    Paul Bourdeaux– well spoken. I was a season ticket holder in the past, but why should I have preference over someone who may have worked hard to take their family to their first Vikings’ game ever? Who is to say who should get in and who should not? It really is a difficult situation– what we need less of in this country is ME ME ME attitude. So, if you have had season tickets for 20 years– be a big person and let someone else enjoy the game-you have seen dozens and dozens of games— many people that bought tickets I am sure never went before, or rarely, and/or are traveling great distances. Think of others, it is a better way to live– and you won’t be complaining and bitter all the time. People, give, stop always being number one in your own life. Whether you bought season tickets or one time– the cost of purchase is the same– and from what I know — most people with season tickets are fairly well to do– many of these one time buyers may not be.

  13. By Diane Boelke on Dec 17, 2010 | Reply

    Titus – “Most people with season tickets are fairly well to do” I think not! At least not in my section – most of us scrimp and save to support this team and some share their season tickets to be able to come to these games. While I would not presume to speak for anyone other than myself, I will say that all I am asking for is a chance at a seat for this game without the fiasco of parking, standing in line for hours in the cold and not being able to leave your seat for fear that someone else will take it. Do you think that this is too much to ask? Really?

  14. By schlagdog on Dec 17, 2010 | Reply

    I am not a season ticket holder…I received my tickets as a gift for my 40th B-day…I have good lower level seat tickets…now the best you can come up with is general admission seating???? Are you bleeping serious???? who ever came up with this as a solution obviously has no regard for ticket holders of this game…Preston I feel for you buddy flying in dropping a bunch of dough for a maybe you’ll get in maybe not… good luck pal…seriously …my friend works monday and cannot take off to go stand outside in the snow and freezing weather for hours to maybe get a spot…that is of course after trying to find a parking spot and to top it off no beer because the college idiots do not know how to handle their alcohol…WHY NOT POSTPONE THE GAME…FIX THE DOME AND HONOR THE TICKETS YOU WERE PAID FOR…FLIPPIN BANANA HEADS…another smart move you didn’t practice outside…da Bears play outside who do you have comming up with this stuff this is funnier than late night tv….

  15. By Titus on Dec 17, 2010 | Reply

    Diane, Sorry, I said most, and that is because, that is myself and those I know. The reason I said that is because season tickets is not a necessity, and it is costly considering it is entertainment. If you are scrimping and saving– my goodness, then you should take that money and use it for food, mortgage/rent, clothes, education for your children– investments. Please, do not waste your precious disposable income on football– I don’t know how many you have, but you probably spend at least a thousand or two a year on tickets– compound that in a strong investment in the market– and you would have 100K or more in 10-20 years.

  16. By Paul Bourdeaux on Dec 17, 2010 | Reply

    schlagdog, you realize that since you are not the original ticket owner, then this is literally the only solution that could have worked for you, right? The NFL would not allow the game to be postponed – it would create an unfair advantage because it would basically give the Bears an extra bye. The only other thing they could have done is refund the original ticket holders and open the ticket sales up to the public. Unless whoever gave you the tickets got them from the Vikings (not likely for this high profile game) they would have simply been out the $$ and you couldn’t have gone anyway.

    If you ahve physical tickets in your hand, you are most likely getting in. It is for fans like you that this solution was put in place.

  17. By Kory on Dec 17, 2010 | Reply

    Why did the Vikings not offer to buy back 15k tickets? If it were me I would of said if you show up between now and Monday at 12pm (noon) with your valid ticket we will pay you face value for the ticket minus the fees. If the vikings are going to reimburse the tickets to the holders anyways why not buy the first 15k to guaranty seating? The vikings have already like ticket holders who sold their tickets to last weeks game to double their money (maybe more if they sold them for higher then face value) by giving them their money back plus keeping what the sold their tickets for.

  18. By Viking Fan on Dec 17, 2010 | Reply

    I thought this blog was for Vikings Season Ticket Holders & Fans? I guess it’s just a place for those that want to stir up trouble amongst those of us that are truly fans and want to attend, but may have health issues that preclude us walking a long distance, waiting in the cold, etc. I think the Vikings were looking for feedback from those that actually have tickets to this game and not those who want to tell people how they should be spending their income.

  19. By Diane Boelke on Dec 17, 2010 | Reply

    Well said!

  20. By Paul Bourdeaux on Dec 17, 2010 | Reply

    Kory – my guess is because most of the original owners who resold their tickets would simply pocket the refund and leave all of the fans who bought secondary tickets “out in the cold” so to speak.

    Viking Fan – if you have a health reason that precludes you from walking a long distance or waiting in the cold, I would recommend that you contact the ticket office directly at (612) 338-4537.

  21. By Titus on Dec 17, 2010 | Reply

    Good point Viking Fan. However, once you respond to someone, you open a discussion- -this is a public forum– my post was a response.

  22. By Stacy on Dec 17, 2010 | Reply

    So where is this live chat with the Marketing VP?

  23. By Babs on Dec 17, 2010 | Reply

    Thats what I was wondering

  24. By Justin on Dec 17, 2010 | Reply

    At this point, the Vikes have to stick with the original plan. I’ve purchased tickets from a season ticket holder, knowing the general admission plan. Unless the Vikes want to compensate everyone like me (there are likely thousands) for tickets over face value, you have to stick with the GA plan. As for all the whining …what would you rather have? 64,000 seats in Indianapolis? Get over yourselves.

  25. By Babs on Dec 17, 2010 | Reply

    I too purchased from a season ticket holder. I paid $400 for two row 3 lower level tickets, so I’m not happy with this either. I doubt I will get as good of seats, but I would be fine with it if we could at least get a ticket exchange going at the door. Turn in your ticket for a TCF ticket which assigns a seat to you. This way you could actually get up to go use the rest room and not fear your seat being taken.

  26. By Paul Bourdeaux on Dec 17, 2010 | Reply

    Babs – I agree with that. I wonder if that wasn’t done because of the extra time it would take to admit people. I don’t know…

  27. By Eric on Dec 17, 2010 | Reply

    I asked four questions in the “live” chat and none of them were shown or answered. Will there be a list of all questions and answers posted later?

  28. By Jim on Dec 17, 2010 | Reply

    Man, what a bunch of whiners?

    It was an act of Mother nature that the dome went down (Too bad it can be repaired) They are doing the best the can within a weeks time. Would you rather it be in a different city again???

    It is going to be a game of a life time. Im sure we will never see it again.

    So quit your pouting and saying how the Vikings don’t care about season ticket holders and get your butts too TCF.. Second thought.. stay home so Im sure to get a seat… :)

  29. By Sue on Dec 17, 2010 | Reply

    Amen Jim! This certainly wasn’t planned and the Vikings staff is scrambling to make this all work in a couple of days’ time. Kudos to them for trying!

    I’m a newbie season ticket holder, and I’m just glad I have a chance at a seat. I don’t want the game to be moved to Detroit or Indy. I’m coming from a long distance too, and have flight arrangements and hotel rooms to deal with, as well. I’m looking at this as one big adventure. If we get in — great! If not, well, then we’ll watch the game at a sports bar and be warm — and we will still have enjoyed a weekend away from home. :-)

    Perhaps the Vikings front office should take notice of how many people are whining about outdoor football in December. When we get the new stadium, we need a retractable roof. Many of these fans who have been calling for outdoor football are probably the same ones who are now complaining about having to stand in line for an hour or so.

  30. By Jane Marie on Dec 17, 2010 | Reply

    I am deeply disappointed in Vikings management for taking an easy route for them and making game attendance incredibly difficult for your fans. Who are you trying to please??? We work until 5pm. Perhaps that will be ok though. Every season ticket holder I have talked to is furious. We can show up at 7:00 and will easily get the seats we need because everyone else won’t bother. I refuse to panic and refuse to take off of work to arrive at 3 to get your GENERAL ADMISSION seating. What a ridiculous way to treat season ticket holders. Do it by longevity and fire your sales manager who made this stupid decision. He was probably hired by Childress and needs a different job anyway!!!

    I’ll be there because I’m a long-time fan but I want you to know that I really feel undervalued. I pay the bills for you and you don’t care.

  31. By Greg on Dec 17, 2010 | Reply

    I just finished a horrible week at work by winning two of the company’s season tickets. I’ll be there with bells on and a flask hidden VERY well.

  32. By Sean on Dec 17, 2010 | Reply

    I don’t really know where to start… I am extremely disappointed season-ticket holders are not given a guaranteed seat at the game. Being relatively young, in school full-time, it is very frustrating to spend a good portion of my income(tickets/hotel/food/gas for an 8 hour drive) supporting a team that is willing to allow my seat to be taken by anyone that does not have anything to do monday afternoon but sit out in the cold for 2 hours. I understand single-ticket holders deserve a seat as well, but not at the expense of others that devote much more time/money than them. As well, my dad(season-ticket holder for 20+ years) is physically not able to stand outside in the temperatures forecasted for that long. I will be at the game, but have lost respect for the franchise in their treating of their most important fan base and it is not likely i will purchase season-tickets again for awhile.

  33. By paul on Dec 17, 2010 | Reply

    I’ll will to watching the game at home in a warm rec room, just like Brad Childress but Brad will have a smile on his face and his TCF bank statement in his warm hands.

    GO VIKES..

  34. By paulLY on Dec 17, 2010 | Reply

    Quit complaining about the seating, the Viking Org. is doing the best at trying to play the game in the Twin Cities.

    Your team needs your support now, time for the real fans to stand-up and make the best out of a tough situation

  35. By Titus on Dec 17, 2010 | Reply

    What if the Vikings did give the seats by seniority in regards to season ticket holders?– which honestly, I think is the wise move— it is a business after all. But then I think of the guy who comes into a restaurant, just wants ice cream– should the waiter treat him rudely and lavish service to the couple dining on filet mignons and lobster tails? It’s a tough choice– the Vikings made a tough decision– no matter how they did it, 14,000 ticket holders would not get to use the ticket they purchased and planned on using— it’s beyond anyone’s control, unless of course you time travel to 1980 and say spend some real money and make a real stadium.

  36. By Steve on Dec 17, 2010 | Reply

    The last time I attended an outdoor Vikings (home) game was 30 years ago. Just think, we will NEVER get the chance to attend another outdoor Vikings home game again! Vikes vs. Bears on nationally televised MNF outdoors in Minnesota in December – Historic! Dress warm and enjoy the once-in-a-lifetime experience.

  37. By Sue G Vikes 4 Ever on Dec 17, 2010 | Reply

    This to all of you”Dome” season ticket holders. My family was season ticket holders for 8 years at the “Met”. Those tems were the toughest teams we have ever had. Remember the ” Purple People Eaters”? Bud Grant wouldn’t allow any heaters on the sidelines? They were football players!!!!! Why do you think Brett has palyed for so long? He played 8 games a year at Lambeau.

  38. By Foxxy MN Grl on Dec 18, 2010 | Reply

    Yes EVERYBODY STAY HOME so I can get good seats!!!!!! I have OVER $3300 in 8 tickets for this game! I even had front row seats!!!! But I am not whining because HISTORY is being made that day!!!!! This is something you wont get the opportunity for again in who knows how long! Go BEARS!!!!!!!!!!!!!!!!!!!!!

  39. By Sue G Vikes 4 Ever on Dec 18, 2010 | Reply

    Hey Foxxy MN, Do you wat to sell your tickets…cuz I will but them…I am a true Vikings fan!!!!!

  40. By Anthony Colson on Dec 18, 2010 | Reply

    First Vikings game, coming from Albuquerque, I could of stayed home and played it safe , but GOD is in control and I need to be a witness for my KING.

  41. By Maria on Dec 18, 2010 | Reply

    We have 10 tickets we need to return by today!!! but have no idea what will go on for a refund if we purchased them from a season ticket holder. Can anyone let us know? Do we mail them and get a refund sent to us or a refund gets sent to season holder and they remburse us?

  42. By Jim on Dec 18, 2010 | Reply

    GET US WRIST BANDS! The solution is easy. Hand out wristbands before the game.

    Verify our tickets and give us one color for upper deck and one for lower deck. This can be done in a warm environment that afternoon.

    We then can head off to the bars, and come back just before the game and not have to stand out in the cold! Simple eh?

    Someone that knows someone, please pass on this idea!

  43. By Frederick Jones on Dec 18, 2010 | Reply

    I suppose it was Childress’s fault that we got 18 inches of snow.

    Why not blame him when your car won’t start, or your baby has diarhea!!!

  44. By Frederick Jones on Dec 18, 2010 | Reply

    —while were at it, I suppose it was Les Steckel’s fault we never got to a 5th super bowl.

  45. By John on Dec 18, 2010 | Reply

    I find the entire process a complete cop-out. I think everyone knows that there were going to be some dissatisfied ticket holders as not all of us could have gotten seats.

    I think you should have conducted a lottery similar to how you disburse Super Bowl tickets, and ASSIGNED seats (max two per season ticket holder) to those winners. If the winners did not opt in, you could have continued to work through the ticketholders until the tickets were all distributed to season ticket holders. You still would have refunded tickets for those opting out, and your egalitarian approach to one price tickets makes sense. The single game tickets could have been on a first come – first serve basis as you would already have the seating assigned for the season ticket holders,and you would have refunded those that could not be used. If necessary, you also would have been able to sell seats if needed.

    This way, there is no season ticket holder that does not get a fair shot. The way you’ve done this is going to leave a bad taste in our mouths, that of your season ticket holders that pay the majority of the expenses there. With the pending potential for a lockout, a disaster of a stadium situation, and player personnel problems, the Vikings are in for a perfect storm of season ticket holder unrest… this handling of this issue is not going to help.

  46. By Jim Thompson on Dec 18, 2010 | Reply

    Where is the text from the live chat? (Held during normal working hours, just like the queue for seating will be Monday.) Hey Vikes, anybody over there at Winter Park understand that some of us have jobs? We need those jobs to pay for the tickets! Or was the chat scheduled at that time to avoid us?

    I understand how difficult this situation is for the organization. But subjecting longtime season ticket holders to festival seating, including having to show up 3-1/2 hours early to stand in line with no guarantee of entrance, is inexcusable. It also shows that they might be a bit out of touch with the season ticket holders. At least they had a refund option, but that doesn’t help the people that want to go to the game but have to work and can’t get in that line that early. Or those that have no desire to wait in a line for that long.

    I think they could have done a quick computerized seat assignment lottery based on seniority. Have the ticket holders log in to a site, register their seats, and opt in for the lottery by a deadline. They wouldn’t have to print new tickets, just have ticket holders print out a voucher with seat assignment and still use their original ticket to get in. Maybe I’m missing some logistical issue with doing that.

    I’ve really been hoping that nobody goes. This is a poorly thought out plan. Just wait for the trampling!

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